Delivering certainty to the organisational change process
In today's digital age, most organisations are in a constant state of change responding to a fast-moving business environment. Processes, systems, and strategies need to be regularly updated fto ensure organisations remain competitive. Millennium Consulting’s change management services focus on bringing certainty to the change management process, by creating a change management plan that supports smooth transition and ensures clients are carefully supported throughout the change journey.
Change brings uncertainty and 70% of change initiatives fail due as a result of the resistance of employees. Effective commnication and engagement is vital for change to succeed. Millennium Consulting are experts in preparing your business for change and in minimising the associated risks. Our change management services use a combination of business architecture, effective technical delivery and enhanced communication strategies to deliver change.
Our organisation change framework includes:
Clearly defined change aligned to business goals
We conduct a critical review against organisational objectives and performance goals to ensure the change process leads your business in the right direction strategically, financially, and ethically. This step can also help you determine the value of the change, which will quantify the effort and input you should invest.
Determine impacts and those affected
Once established what is required and why, we then analyse the impacts of the change across individuals and teams. This information will form a blueprint identifying where training and support is most needed to mitigate the impact of change.
We establish the most effective means of communication for teams and individuals affected by the change and develop a robust communication strategy. This will include a timeline for how the change will be communicated, key messages and the communication channels and mediums you plan to use.
To aid engagement, it’s important that employees recognise they will receive training to give them the skills and knowledge they need to operate efficiently. We develop training strategies that can include a suite of micro-learning online modules or a blended learning approach incorporating face-to-face training sessions or on-the-job coaching and mentoring.
Measure the change process
Throughout the change management process, we put in place a structure to measure the business impact of the change and ensure that continued reinforcement opportunities exist to build efficiencies. We constantly evaluate the change management plan to determine its effectiveness and document any lessons learned.
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